Unless otherwise stated you should receive your product within 2-5 working days once dispatched, however please see our main Terms & Conditions for our full terms of delivery.
Next Day Delivery:
We are now also able to provide Next Day Delivery 7 days a week (at an additional charge). If you
choose Next Day Delivery and place your order before 8pm Monday - Saturday or by 4pm Sunday, your
order will arrive the following day (including Saturdays and Sundays but excluding Bank Holidays
and Easter Sunday). If you order after 8pm Mon-Sat or after 4pm Sunday, your order will be processed
the following day. Some post codes including those in the Scottish Highlands, Northern Ireland,
Republic of Ireland and the Channel Islands are excluded from Next Day Delivery. If we are unable
to meet the estimated delivery date because of an Event Outside Our Control, we will contact you
with a revised estimated delivery date.
Before 8pm Mon-Sat
After 8pm Mon-Sat
Within 2 days
Before 4pm Sun
After 4pm Sun
Within 2 days
Can I speak to someone about my order?
Yes, just call one of our Customer Service Team who will be more than happy
to help on one of the following numbers.
0844 800 0631 (UK Customers)
0344 800 0631 (UK Customers)
0412 132 998 (Irish Customers)
Can I track my order?
You can contact our Customer Service Team on the number above and if you have
provided an email address then we will be happy to track your order. We are unable however, to track
smaller orders that we send through Royal Mail.
How much is delivery?
This can vary from product to product. The delivery charge is shown during the
checkout process under the delivery section.
Where is my order?
You can contact our Customer Service Team on 0844 800 0631.
Where do you deliver?
Great Britain and the Republic of Ireland. Our Next Day service is only
available to UK Mainland excluding Scottish Highlands.
Irish customers can order from
www.highstreettv.ie or call the team 24/7 on 0412 132 900.
If you are calling from the Channel Isles please call our team on Freephone 0800 883 0314, who are on
hand 7 days a week to process your order.
What if I am not in?
If you are not available to take delivery of your Next Day package our courier
will look for a secure area to leave your parcel such as a garage, out building or neighbour, they will
then leave a card confirming where the parcel has been left which will also have contact details to
arrange a re delivery if necessary. For standard deliveries we also use Royal Mail who may return the
package to the sorting office for collection.
How do I return an item?
For returns information please refer to clause 8 of our Terms and
Conditions of Sale
The following conditions will also apply: • If the item is damaged or lost after being in your care, your right to
a money back guarantee is waived. • Does not apply if the seal or plastic wrapping on the vitamins or
shakes is broken.
• Does not apply to ‘hygiene’ products that have been opened
or used. Hygiene products include underwear personal beauty products and creams.