Covid-19 Information for our Customers
Update (05/01/2020): Please note, our sales lines are now closed until further notice to allow our office staff to safely work from home, however our website is equipped to help you place your order as easy as possible, 24 hours a day.
In these challenging times we are facing, we wanted to update you on what the High Street TV family are doing to deliver our best service to you, safely.
OUR FAMILY: All of our operational teams from our head office based in Harrogate, North Yorkshire, are all now working at home, to continue to bring you the products you love, when you need them.
OUR CUSTOMER CARE: Our Customer Care team will continue to do everything they can to answer your queries from their homes, no matter how big or small, via phone or email. We’re here for you! We may take a little longer to get back to you, so please bear with us and be reassured our aim is to reply within 48 hours. Don’t forget to visit our new Product Support area on the website too, where you’ll find interactive videos and guides which may help you. Visit highstreettv.com/productsupport.
PLACING YOUR ORDER: Our telephone agents are working in a safe environment and are available to take your orders 24/7, or if you prefer, you can continue to order online at our award winning website: highstreettv.com.
OUR DELIVERY SERVICE: Our warehouse are currently following government guidelines and working under the social distancing protocol. This means that orders are taking a little longer than usual to be dispatched. Rest assured you will receive your order however we are asking you to allow us 3 - 5 working days to do this. We apologise for the delay and thank you for your patience. You can find out more details of how DPD and Hermes will deliver and leave parcels safely to your door.
We will of course adapt as the situation changes. Please keep visiting this page for the latest information.
Thank you to our wonderful customers for your continued business and support. We truly appreciate it!
With love from our family to yours,
The High Street TV team x